Information we collect
A request may include your name, phone number, email, property address, authority to sell, situation, selling timeframe, preferred callback time, time zone, notes, and separate optional SMS and email choices. We keep the wording/version of the consent presented, your choices, the source form, submission time and destination number or address so we can respect your preferences.
How we use it
Form information is sent to SetMate for lead processing, response, and internal follow-up. Session-based campaign attribution may record non-personal UTM and ad click identifiers, including gclid and fbclid.
Washington Home Solutions LLC uses the callback number you provide to respond to your property inquiry. If you separately choose texts or email, we use that channel for your inquiry and arranging a callback. The initial automated follow-up ends when you reply, we record contact, you opt out, or the short sequence finishes. Declining texts or email does not prevent requesting a callback.
Service providers and SMS consent
SetMate, Telnyx and our email-delivery providers process information needed to store and deliver our communications. We do not sell or share mobile information, SMS opt-in records or consent with third parties or affiliates for promotional or marketing purposes. Processing by providers that help us operate and deliver this messaging service is limited to that purpose. We keep inquiry and communication records as needed to respond, respect opt-outs and meet applicable legal obligations.
Your browser session may store campaign attribution and an anonymous submission identifier to prevent duplicate processing when you retry. Submitted contact details are not stored in browser session storage by this form.
Meta Ads measurement
Google Ads and Meta Ads receive measurement only after the appropriate browser event. Meta receives PageView when a page loads and Lead only after SetMate accepts a qualified seller request. We do not include submitted form fields in Meta advertising events. We do not include names, phone numbers, email addresses, property addresses, notes, consent, or situation details in Google or Meta event parameters.
Your choices
Contact [email protected] to request access, correction, deletion, or communication changes.
Reply STOP to opt out of SMS or HELP for assistance. Use the unsubscribe link in our automated emails or reply asking us to stop. You may also call (425) 548-1993. See our messaging terms. Opting out of a channel does not erase the record needed to honor that choice.
Investor and homebuyer inquiries
Our /deals and /homes forms collect your buying preferences, contact choice, optional text and email permissions, and the referring page or campaign. We store this information in SetMate so Washington Home Solutions can review and respond to your request. Asking about a licensed agent does not authorize sharing your information with one. Washington Home Solutions may offer an identified agent’s contact details after checking availability; you choose whether to contact that person.
Website analytics
We use SetMate, our lead-management software, to understand how visitors use this site: pages viewed, time on page, how far you scroll, whether a form was started or sent (never what you typed until you submit it), taps on our phone number, the referring site, campaign tags and ad click identifiers. A random visitor and visit identifier is kept in your browser's storage. If your browser sends Do Not Track or Global Privacy Control, none of this is collected. Visit data is deleted after 13 months; if you send us a request, the source of your visit is kept with it as part of your inquiry record.